Source note · PCI DSS for contact centers
AWS states that Amazon Connect, including screen recording, is PCI DSS compliant, but the customer is responsible for deciding whether its own implementation meets its compliance requirements.
Checked 2026-09-30
- Vendor
- AWS
- Product
- Amazon Connect (Connect Customer) screen recording
- Subsystem
- screen recording
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Frequently asked questions about Connect Customer screen recording capabilities — Amazon Web Services · tier 2 current vendor documentation · Screen recording FAQ > General specifications > 'Is screen recording PCI compliant?'
Cite this note
APA
WarmTransfer. (2026, September 30). PCI DSS for contact centers: source note pci-dss-contact-center-aws-screen-rec-shared-resp. WarmTransfer. https://warmtransfer.net/knowledge/claims/pci-dss-contact-center-aws-screen-rec-shared-resp
BibTeX
@misc{warmtransfer-claim-pci-dss-contact-center-aws-screen-rec-shared-resp,
title = {PCI DSS for contact centers: source note pci-dss-contact-center-aws-screen-rec-shared-resp},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/pci-dss-contact-center-aws-screen-rec-shared-resp},
note = {Source note pci-dss-contact-center-aws-screen-rec-shared-resp, checked 2026-09-30}
}