Source note · PCI DSS for contact centers
Amazon Connect screen recording keeps recording when the agent puts the customer on hold.
Checked 2026-09-30
- Vendor
- AWS
- Product
- Amazon Connect (Connect Customer) screen recording
- Subsystem
- screen recording
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Frequently asked questions about Connect Customer screen recording capabilities — Amazon Web Services · tier 2 current vendor documentation · Screen recording FAQ > 'Does screen recording STOP when an agent places a customer on hold?'
Cite this note
APA
WarmTransfer. (2026, September 30). PCI DSS for contact centers: source note pci-dss-contact-center-aws-screen-rec-hold. WarmTransfer. https://warmtransfer.net/knowledge/claims/pci-dss-contact-center-aws-screen-rec-hold
BibTeX
@misc{warmtransfer-claim-pci-dss-contact-center-aws-screen-rec-hold,
title = {PCI DSS for contact centers: source note pci-dss-contact-center-aws-screen-rec-hold},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/pci-dss-contact-center-aws-screen-rec-hold},
note = {Source note pci-dss-contact-center-aws-screen-rec-hold, checked 2026-09-30}
}