Source note · PCI DSS for contact centers
Amazon Connect rule-based redaction never pauses screen capture; it masks matching windows only in a separate redacted copy after the contact, and the unredacted recording is kept in the same S3 bucket.
Checked 2026-09-30
- Vendor
- AWS
- Product
- Amazon Connect (Connect Customer) screen recording
- Subsystem
- screen recording
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Frequently asked questions about Connect Customer screen recording capabilities — Amazon Web Services · tier 2 current vendor documentation · Rule-based redaction FAQ > 'Does rule-based redaction pause or stop the recording' and 'Does rule-based redaction affect storage costs?'
Cite this note
APA
WarmTransfer. (2026, September 30). PCI DSS for contact centers: source note pci-dss-contact-center-aws-screen-rbr-keeps-original. WarmTransfer. https://warmtransfer.net/knowledge/claims/pci-dss-contact-center-aws-screen-rbr-keeps-original
BibTeX
@misc{warmtransfer-claim-pci-dss-contact-center-aws-screen-rbr-keeps-original,
title = {PCI DSS for contact centers: source note pci-dss-contact-center-aws-screen-rbr-keeps-original},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/pci-dss-contact-center-aws-screen-rbr-keeps-original},
note = {Source note pci-dss-contact-center-aws-screen-rbr-keeps-original, checked 2026-09-30}
}