Source note · Omnichannel routing and channel capacity
Cisco's routing and queueing article says a Webex Contact Center agent can have only one voice channel and up to five channels of each other media type.
disputed · Checked 2026-09-30
While agents can only have one voice channel, they can have upto five channels of other media-types.
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- multimedia profiles
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Status
- disputed
- Checked
- 2026-09-30
Sources
- Understand Routing and Queueing in Webex Contact Center — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · passage on Multimedia Profile configuration
Cite this note
APA
WarmTransfer. (2026, September 30). Omnichannel routing and channel capacity: source note omnichannel-routing-concepts-wxcc-one-voice-five. WarmTransfer. https://warmtransfer.net/knowledge/claims/omnichannel-routing-concepts-wxcc-one-voice-five
BibTeX
@misc{warmtransfer-claim-omnichannel-routing-concepts-wxcc-one-voice-five,
title = {Omnichannel routing and channel capacity: source note omnichannel-routing-concepts-wxcc-one-voice-five},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/omnichannel-routing-concepts-wxcc-one-voice-five},
note = {Source note omnichannel-routing-concepts-wxcc-one-voice-five, checked 2026-09-30}
}