Source note · Omnichannel routing and channel capacity
In Webex Contact Center every contact routed to an agent consumes one channel of that media type for as long as the agent is working on the contact.
Checked 2026-09-30
Every contact routed to an agent consumes one channel of that media-type as long as the agent is working on that contact.
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- multimedia profiles
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Understand Routing and Queueing in Webex Contact Center — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · passage on Multimedia Profile configuration
Cite this note
APA
WarmTransfer. (2026, September 30). Omnichannel routing and channel capacity: source note omnichannel-routing-concepts-wxcc-channel-consumed. WarmTransfer. https://warmtransfer.net/knowledge/claims/omnichannel-routing-concepts-wxcc-channel-consumed
BibTeX
@misc{warmtransfer-claim-omnichannel-routing-concepts-wxcc-channel-consumed,
title = {Omnichannel routing and channel capacity: source note omnichannel-routing-concepts-wxcc-channel-consumed},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/omnichannel-routing-concepts-wxcc-channel-consumed},
note = {Source note omnichannel-routing-concepts-wxcc-channel-consumed, checked 2026-09-30}
}