Source note · Omnichannel routing and channel capacity
Webex Contact Center agents can set themselves available across all channels at once or on specific channels only, using separate toggles for voice, chat, email and social.
Checked 2026-09-30
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- agent desktop
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Understand agent states — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · passage on channel-specific availability
Cite this note
APA
WarmTransfer. (2026, September 30). Omnichannel routing and channel capacity: source note omnichannel-routing-concepts-wxcc-chan-avail. WarmTransfer. https://warmtransfer.net/knowledge/claims/omnichannel-routing-concepts-wxcc-chan-avail
BibTeX
@misc{warmtransfer-claim-omnichannel-routing-concepts-wxcc-chan-avail,
title = {Omnichannel routing and channel capacity: source note omnichannel-routing-concepts-wxcc-chan-avail},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/omnichannel-routing-concepts-wxcc-chan-avail},
note = {Source note omnichannel-routing-concepts-wxcc-chan-avail, checked 2026-09-30}
}