Source note · Omnichannel routing and channel capacity
Genesys Cloud default utilization lets an agent handle one call, one email and one callback, and up to four chats, four messages and four workitems.
Checked 2026-09-30
- Vendor
- Genesys
- Product
- Genesys Cloud
- Subsystem
- utilization
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Agent utilization — Genesys · tier 2 current vendor documentation · default utilization list near the top of the article
Cite this note
APA
WarmTransfer. (2026, September 30). Omnichannel routing and channel capacity: source note omnichannel-routing-concepts-gc-default-capacity. WarmTransfer. https://warmtransfer.net/knowledge/claims/omnichannel-routing-concepts-gc-default-capacity
BibTeX
@misc{warmtransfer-claim-omnichannel-routing-concepts-gc-default-capacity,
title = {Omnichannel routing and channel capacity: source note omnichannel-routing-concepts-gc-default-capacity},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/omnichannel-routing-concepts-gc-default-capacity},
note = {Source note omnichannel-routing-concepts-gc-default-capacity, checked 2026-09-30}
}