Source note · Omnichannel routing and channel capacity
For the Task and Email channels only, Amazon Connect can set concurrency per workload type instead of per channel, giving each workload type its own limit of 1 to 10 and its own cross-channel behaviour.
Checked 2026-09-30
- Vendor
- Amazon Web Services
- Product
- Amazon Connect
- Subsystem
- routing profiles
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Channels and concurrency for routing contacts in Connect Customer — Amazon Web Services · tier 2 current vendor documentation · Workload-type concurrency, second paragraph
Cite this note
APA
WarmTransfer. (2026, September 30). Omnichannel routing and channel capacity: source note omnichannel-routing-concepts-aws-workload-type. WarmTransfer. https://warmtransfer.net/knowledge/claims/omnichannel-routing-concepts-aws-workload-type
BibTeX
@misc{warmtransfer-claim-omnichannel-routing-concepts-aws-workload-type,
title = {Omnichannel routing and channel capacity: source note omnichannel-routing-concepts-aws-workload-type},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/omnichannel-routing-concepts-aws-workload-type},
note = {Source note omnichannel-routing-concepts-aws-workload-type, checked 2026-09-30}
}