Source note · Omnichannel routing and channel capacity
Amazon Connect workload-type cross-channel behaviour has three options: no other channels or workload types, only allow other workload types of the same channel, and allow other channels concurrently.
Checked 2026-09-30
- Vendor
- Amazon Web Services
- Product
- Amazon Connect
- Subsystem
- routing profiles
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Channels and concurrency for routing contacts in Connect Customer — Amazon Web Services · tier 2 current vendor documentation · Workload-type concurrency, second paragraph, last sentence
Cite this note
APA
WarmTransfer. (2026, September 30). Omnichannel routing and channel capacity: source note omnichannel-routing-concepts-aws-workload-options. WarmTransfer. https://warmtransfer.net/knowledge/claims/omnichannel-routing-concepts-aws-workload-options
BibTeX
@misc{warmtransfer-claim-omnichannel-routing-concepts-aws-workload-options,
title = {Omnichannel routing and channel capacity: source note omnichannel-routing-concepts-aws-workload-options},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/omnichannel-routing-concepts-aws-workload-options},
note = {Source note omnichannel-routing-concepts-aws-workload-options, checked 2026-09-30}
}