Source note · Omnichannel routing and channel capacity
The Amazon Connect MediaConcurrency API type gives the VOICE channel a valid concurrency range with minimum 1 and maximum 1.
Checked 2026-09-30
Valid Range for VOICE: Minimum value of 1. Maximum value of 1.
- Vendor
- Amazon Web Services
- Product
- Amazon Connect
- Subsystem
- routing profiles API
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- API version 2017-08-08; current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- MediaConcurrency — Amazon Web Services · tier 2 current vendor documentation · Contents, field 'Concurrency'
Cite this note
APA
WarmTransfer. (2026, September 30). Omnichannel routing and channel capacity: source note omnichannel-routing-concepts-aws-voice-one. WarmTransfer. https://warmtransfer.net/knowledge/claims/omnichannel-routing-concepts-aws-voice-one
BibTeX
@misc{warmtransfer-claim-omnichannel-routing-concepts-aws-voice-one,
title = {Omnichannel routing and channel capacity: source note omnichannel-routing-concepts-aws-voice-one},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/omnichannel-routing-concepts-aws-voice-one},
note = {Source note omnichannel-routing-concepts-aws-voice-one, checked 2026-09-30}
}