Source note · Building an inbound routing script in NICE CXone Studio
ACD skills are how CXone routes contacts to agents: skills are assigned to agents to define the types of interactions each agent can handle, such as types of support question or spoken languages.
Checked 2026-09-30
ACD skills are how NiCE CXone routes contacts to agents.
- Vendor
- NiCE
- Product
- CXone Mpower ACD
- Subsystem
- skills
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Omnichannel Routing (ACD) skill - CXone Help Center — NICE · tier 2 current vendor documentation · opening definition
Cite this note
APA
WarmTransfer. (2026, September 30). Building an inbound routing script in NICE CXone Studio: source note nice-cxone-studio-setup-skill-definition. WarmTransfer. https://warmtransfer.net/knowledge/claims/nice-cxone-studio-setup-skill-definition
BibTeX
@misc{warmtransfer-claim-nice-cxone-studio-setup-skill-definition,
title = {Building an inbound routing script in NICE CXone Studio: source note nice-cxone-studio-setup-skill-definition},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/nice-cxone-studio-setup-skill-definition},
note = {Source note nice-cxone-studio-setup-skill-definition, checked 2026-09-30}
}