Source note · Building an inbound routing script in NICE CXone Studio
Each agent assigned to a skill has a proficiency from 1 (highest) to 20 (lowest), and a contact entering the queue is offered to the first available agent with the highest proficiency for that skill.
Checked 2026-09-30
- Vendor
- NiCE
- Product
- CXone Mpower ACD
- Subsystem
- skills
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Omnichannel Routing (ACD) skill - CXone Help Center — NICE · tier 2 current vendor documentation · paragraph on skill proficiency
Cite this note
APA
WarmTransfer. (2026, September 30). Building an inbound routing script in NICE CXone Studio: source note nice-cxone-studio-setup-proficiency-scale. WarmTransfer. https://warmtransfer.net/knowledge/claims/nice-cxone-studio-setup-proficiency-scale
BibTeX
@misc{warmtransfer-claim-nice-cxone-studio-setup-proficiency-scale,
title = {Building an inbound routing script in NICE CXone Studio: source note nice-cxone-studio-setup-proficiency-scale},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/nice-cxone-studio-setup-proficiency-scale},
note = {Source note nice-cxone-studio-setup-proficiency-scale, checked 2026-09-30}
}