Source note · NICE CXone routing and Studio scripts
Agent proficiency in a CXone ACD skill runs from 1 (highest) to 20 (lowest).
Checked 2026-09-24
Each agent assigned to a skill is given a proficiency level from 1 (highest) to 20 (lowest).
- Vendor
- NICE
- Product
- CXone ACD
- Subsystem
- skills
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-24
- Checked
- 2026-09-24
Sources
- Omnichannel Routing (ACD) skill - CXone Help Center — NICE · tier 2 current vendor documentation · ACD skill; proficiency paragraph
Cite this note
APA
WarmTransfer. (2026, September 24). NICE CXone routing and Studio scripts: source note nice-cxone-routing-proficiency-scale. WarmTransfer. https://warmtransfer.net/knowledge/claims/nice-cxone-routing-proficiency-scale
BibTeX
@misc{warmtransfer-claim-nice-cxone-routing-proficiency-scale,
title = {NICE CXone routing and Studio scripts: source note nice-cxone-routing-proficiency-scale},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/nice-cxone-routing-proficiency-scale},
note = {Source note nice-cxone-routing-proficiency-scale, checked 2026-09-24}
}