Initial Priority and Maximum Priority range up to 9999 for ACD skills and up to 1000 for digital skills; Maximum Priority defaults to 1000.

Checked 2026-09-24

Vendor
NICE
Product
CXone ACD
Subsystem
queue-priority
Deployment
multi-tenant
Region
not restricted
Release range
current as of 2026-09-24
Checked
2026-09-24

Sources

Cite this note

APA

WarmTransfer. (2026, September 24). NICE CXone routing and Studio scripts: source note nice-cxone-routing-priority-ranges. WarmTransfer. https://warmtransfer.net/knowledge/claims/nice-cxone-routing-priority-ranges

BibTeX

@misc{warmtransfer-claim-nice-cxone-routing-priority-ranges,
  title  = {NICE CXone routing and Studio scripts: source note nice-cxone-routing-priority-ranges},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/claims/nice-cxone-routing-priority-ranges},
  note   = {Source note nice-cxone-routing-priority-ranges, checked 2026-09-24}
}

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