Source note · NICE CXone routing and Studio scripts
CXone computes an interaction's overall queue priority as (time in queue x Acceleration) + Initial Priority, capped at Maximum Priority.
Checked 2026-09-24
Overall Priority = (Time * Acceleration) + Initial Priority
- Vendor
- NICE
- Product
- CXone ACD
- Subsystem
- queue-priority
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-24
- Checked
- 2026-09-24
Sources
- Configure Priority for a Skill for Dynamic Delivery - CXone — NICE · tier 2 current vendor documentation · Configure Priority for a Skill for Dynamic Delivery; formula under Acceleration
Cite this note
APA
WarmTransfer. (2026, September 24). NICE CXone routing and Studio scripts: source note nice-cxone-routing-priority-formula. WarmTransfer. https://warmtransfer.net/knowledge/claims/nice-cxone-routing-priority-formula
BibTeX
@misc{warmtransfer-claim-nice-cxone-routing-priority-formula,
title = {NICE CXone routing and Studio scripts: source note nice-cxone-routing-priority-formula},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/nice-cxone-routing-priority-formula},
note = {Source note nice-cxone-routing-priority-formula, checked 2026-09-24}
}