Source note · NICE CXone routing and Studio scripts
Under the documented formula, a contact reaches Maximum Priority after roughly (Maximum Priority - Initial Priority) / Acceleration minutes in queue, and never escalates when Acceleration is 0.
inferred · Checked 2026-09-24
- Vendor
- NICE
- Product
- CXone ACD
- Subsystem
- queue-priority
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-24
- Status
- inferred
- Checked
- 2026-09-24
Sources
- Configure Priority for a Skill for Dynamic Delivery - CXone — NICE · tier 2 current vendor documentation · Configure Priority for a Skill for Dynamic Delivery; formula and field definitions
Cite this note
APA
WarmTransfer. (2026, September 24). NICE CXone routing and Studio scripts: source note nice-cxone-routing-inference-time-to-max. WarmTransfer. https://warmtransfer.net/knowledge/claims/nice-cxone-routing-inference-time-to-max
BibTeX
@misc{warmtransfer-claim-nice-cxone-routing-inference-time-to-max,
title = {NICE CXone routing and Studio scripts: source note nice-cxone-routing-inference-time-to-max},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/nice-cxone-routing-inference-time-to-max},
note = {Source note nice-cxone-routing-inference-time-to-max, checked 2026-09-24}
}