Source note · NICE CXone routing and Studio scripts
Acceleration adds its configured value to priority for every minute in queue, is applied in seconds increments, defaults to 1 and has a minimum of 0.
Checked 2026-09-24
For every minute a contact stays in queue, the priority increases by the value you configure.
- Vendor
- NICE
- Product
- CXone ACD
- Subsystem
- queue-priority
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-24
- Checked
- 2026-09-24
Sources
- Configure Priority for a Skill for Dynamic Delivery - CXone — NICE · tier 2 current vendor documentation · Configure Priority for a Skill for Dynamic Delivery; Acceleration field
Cite this note
APA
WarmTransfer. (2026, September 24). NICE CXone routing and Studio scripts: source note nice-cxone-routing-acceleration-per-minute. WarmTransfer. https://warmtransfer.net/knowledge/claims/nice-cxone-routing-acceleration-per-minute
BibTeX
@misc{warmtransfer-claim-nice-cxone-routing-acceleration-per-minute,
title = {NICE CXone routing and Studio scripts: source note nice-cxone-routing-acceleration-per-minute},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/nice-cxone-routing-acceleration-per-minute},
note = {Source note nice-cxone-routing-acceleration-per-minute, checked 2026-09-24}
}