The same community reply suggested checking that the agent leg shows connected before going Available, that the Station ID is set up correctly rather than only a phone number, and whether the browser or softphone session dropped silently.
field report · Checked 2026-10-02
- Vendor
- RingCentral
- Product
- RingCentral Contact Center
- Subsystem
- MAX
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- as of 2026-07
- Status
- field report
- Checked
- 2026-10-02
Sources
- Calls going directly into a "Refused" status — RingCentral Community · tier 5 independent technical research · reply by community manager BeckyH, troubleshooting list
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting NICE CXone agent leg and softphone problems: source note nice-cxone-agent-leg-troubleshooting-fp-station-vs-phone. WarmTransfer. https://warmtransfer.net/knowledge/claims/nice-cxone-agent-leg-troubleshooting-fp-station-vs-phone
BibTeX
@misc{warmtransfer-claim-nice-cxone-agent-leg-troubleshooting-fp-station-vs-phone,
title = {Troubleshooting NICE CXone agent leg and softphone problems: source note nice-cxone-agent-leg-troubleshooting-fp-station-vs-phone},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/nice-cxone-agent-leg-troubleshooting-fp-station-vs-phone},
note = {Source note nice-cxone-agent-leg-troubleshooting-fp-station-vs-phone, checked 2026-10-02}
}