Source note · Message waiting indicator troubleshooting
When MWIs are synchronized, Unity Connection queries its message store to determine the MWI status for all phones and resets the applicable MWIs.
Checked 2026-09-25
When MWIs are synchronized, Unity Connection queries the message store to determine the status of MWIs on all phones, and resets the applicable MWIs.
- Vendor
- Cisco
- Product
- Cisco Unity Connection
- Subsystem
- MWI synchronization
- Deployment
- on-premises
- Region
- not restricted
- Release range
- Unity Connection Release 12.x to 15
- Checked
- 2026-09-25
Sources
- Troubleshooting Guide for Cisco Unity Connection Release 15 - Troubleshooting Message Waiting Indicators (MWIs) — Cisco Systems · tier 2 current vendor documentation · MWIs Do Not Turn On or Off, synchronization task
Cite this note
APA
WarmTransfer. (2026, September 25). Message waiting indicator troubleshooting: source note mwi-troubleshooting-cuc-resync-mechanism. WarmTransfer. https://warmtransfer.net/knowledge/claims/mwi-troubleshooting-cuc-resync-mechanism
BibTeX
@misc{warmtransfer-claim-mwi-troubleshooting-cuc-resync-mechanism,
title = {Message waiting indicator troubleshooting: source note mwi-troubleshooting-cuc-resync-mechanism},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/mwi-troubleshooting-cuc-resync-mechanism},
note = {Source note mwi-troubleshooting-cuc-resync-mechanism, checked 2026-09-25}
}