Source note · Message waiting indicator troubleshooting
For the symptom 'No Message Count Sent on Phone When MWI is On', message counts are controlled per user under Playback Message Settings (Message Count Totals, Voice, Email, Fax and Receipt Message Counts).
Checked 2026-09-25
- Vendor
- Cisco
- Product
- Cisco Unity Connection
- Subsystem
- message counts
- Deployment
- on-premises
- Region
- not restricted
- Release range
- Unity Connection Release 14 and 15
- Checked
- 2026-09-25
Sources
- Troubleshooting Guide for Cisco Unity Connection Release 15 - Troubleshooting Message Waiting Indicators (MWIs) — Cisco Systems · tier 2 current vendor documentation · MWI Problems > No Message Count Sent on Phone When MWI is On
Cite this note
APA
WarmTransfer. (2026, September 25). Message waiting indicator troubleshooting: source note mwi-troubleshooting-cuc-message-count-settings. WarmTransfer. https://warmtransfer.net/knowledge/claims/mwi-troubleshooting-cuc-message-count-settings
BibTeX
@misc{warmtransfer-claim-mwi-troubleshooting-cuc-message-count-settings,
title = {Message waiting indicator troubleshooting: source note mwi-troubleshooting-cuc-message-count-settings},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/mwi-troubleshooting-cuc-message-count-settings},
note = {Source note mwi-troubleshooting-cuc-message-count-settings, checked 2026-09-25}
}