Source note · Modernizing a DTMF IVR to conversational AI
The Webex Contact Center Virtual Agent V2 flow activity has three outcomes: Handled when the virtual agent execution completes, Escalated when the call must go to a human agent, and Errored for any error scenario.
Checked 2026-09-30
The outcome is triggered when the call is required to be escalated to the human agent.
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- virtual-agent-voice
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Configure Virtual Agent-Voice in Webex Contact Center — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Virtual Agent V2 activity > Outcomes
Cite this note
APA
WarmTransfer. (2026, September 30). Modernizing a DTMF IVR to conversational AI: source note ivr-modernization-wxcc-vav2-outcomes. WarmTransfer. https://warmtransfer.net/knowledge/claims/ivr-modernization-wxcc-vav2-outcomes
BibTeX
@misc{warmtransfer-claim-ivr-modernization-wxcc-vav2-outcomes,
title = {Modernizing a DTMF IVR to conversational AI: source note ivr-modernization-wxcc-vav2-outcomes},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/ivr-modernization-wxcc-vav2-outcomes},
note = {Source note ivr-modernization-wxcc-vav2-outcomes, checked 2026-09-30}
}