Source note · Modernizing a DTMF IVR to conversational AI
In Webex AI Agent Studio the Agent handover action, which lets the AI agent escalate the conversation to a human agent, is enabled by default and can be turned off with a toggle.
Checked 2026-09-30
- Vendor
- Cisco
- Product
- Webex AI Agent Studio
- Subsystem
- agent-handover
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Webex AI Agent Studio Administration guide — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Actions > Agent handover
Cite this note
APA
WarmTransfer. (2026, September 30). Modernizing a DTMF IVR to conversational AI: source note ivr-modernization-wxai-handover-default. WarmTransfer. https://warmtransfer.net/knowledge/claims/ivr-modernization-wxai-handover-default
BibTeX
@misc{warmtransfer-claim-ivr-modernization-wxai-handover-default,
title = {Modernizing a DTMF IVR to conversational AI: source note ivr-modernization-wxai-handover-default},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/ivr-modernization-wxai-handover-default},
note = {Source note ivr-modernization-wxai-handover-default, checked 2026-09-30}
}