Source note · Modernizing a DTMF IVR to conversational AI
Lex V2 has per-intent and per-slot session attributes allow-dtmf-input and allow-audio-input, both defaulting to True, so either modality can be switched off for a specific intent or slot.
Checked 2026-09-30
- Vendor
- Amazon Web Services
- Product
- Amazon Lex V2
- Subsystem
- session-attributes
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Configuring timeouts for capturing user input with a Lex V2 bot — Amazon Web Services · tier 2 current vendor documentation · Allow audio input; Allow DTMF input
Cite this note
APA
WarmTransfer. (2026, September 30). Modernizing a DTMF IVR to conversational AI: source note ivr-modernization-lexv2-modality-flags. WarmTransfer. https://warmtransfer.net/knowledge/claims/ivr-modernization-lexv2-modality-flags
BibTeX
@misc{warmtransfer-claim-ivr-modernization-lexv2-modality-flags,
title = {Modernizing a DTMF IVR to conversational AI: source note ivr-modernization-lexv2-modality-flags},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/ivr-modernization-lexv2-modality-flags},
note = {Source note ivr-modernization-lexv2-modality-flags, checked 2026-09-30}
}