Source note · Modernizing a DTMF IVR to conversational AI
Lex V2 analytics classify a conversation as Success when its final intent is a success, Failed when the final intent failed or Lex defaulted to AMAZON.FallbackIntent, and Dropped when the customer stops responding before either outcome.
Checked 2026-09-30
- Vendor
- Amazon Web Services
- Product
- Amazon Lex V2
- Subsystem
- analytics
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Key definitions — Amazon Web Services · tier 2 current vendor documentation · Conversations
Cite this note
APA
WarmTransfer. (2026, September 30). Modernizing a DTMF IVR to conversational AI: source note ivr-modernization-lexv2-conversation-outcomes. WarmTransfer. https://warmtransfer.net/knowledge/claims/ivr-modernization-lexv2-conversation-outcomes
BibTeX
@misc{warmtransfer-claim-ivr-modernization-lexv2-conversation-outcomes,
title = {Modernizing a DTMF IVR to conversational AI: source note ivr-modernization-lexv2-conversation-outcomes},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/ivr-modernization-lexv2-conversation-outcomes},
note = {Source note ivr-modernization-lexv2-conversation-outcomes, checked 2026-09-30}
}