Source note · Modernizing a DTMF IVR to conversational AI
The vendor success measures read for this packet are not interchangeable: Dialogflow CX 'Contained' counts sessions ending without handoff, callback or abandonment; Lex V2 conversation 'Success' depends on the final intent being fulfilled; and the Webex Virtual Agent V2 'Handled' outcome fires when virtual agent execution completes; so a containment figure cannot be compared across platforms, or with a legacy DTMF IVR, without restating the definition.
inferred · Checked 2026-09-30
- Vendor
- multi-vendor
- Product
- conversational IVR platforms
- Subsystem
- analytics
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Status
- inferred
- Checked
- 2026-09-30
Sources
- Experiments — Google Cloud · tier 2 current vendor documentation · Metrics table, row 'Contained'
Cite this note
APA
WarmTransfer. (2026, September 30). Modernizing a DTMF IVR to conversational AI: source note ivr-modernization-inf-containment-not-portable. WarmTransfer. https://warmtransfer.net/knowledge/claims/ivr-modernization-inf-containment-not-portable
BibTeX
@misc{warmtransfer-claim-ivr-modernization-inf-containment-not-portable,
title = {Modernizing a DTMF IVR to conversational AI: source note ivr-modernization-inf-containment-not-portable},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/ivr-modernization-inf-containment-not-portable},
note = {Source note ivr-modernization-inf-containment-not-portable, checked 2026-09-30}
}