Source note · Modernizing a DTMF IVR to conversational AI
Google warns that changing the version in a Dialogflow CX production environment while sessions are active may cause agent errors, and recommends making version changes during off-peak hours.
Checked 2026-09-30
If you change a version in your production environment while sessions are active, it may cause agent errors.
- Vendor
- Product
- Dialogflow CX (Conversational Agents)
- Subsystem
- versions-environments
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Versions and environments — Google Cloud · tier 2 current vendor documentation · Production traffic guidance (note on changing versions with active sessions)
Cite this note
APA
WarmTransfer. (2026, September 30). Modernizing a DTMF IVR to conversational AI: source note ivr-modernization-dfcx-version-change-active. WarmTransfer. https://warmtransfer.net/knowledge/claims/ivr-modernization-dfcx-version-change-active
BibTeX
@misc{warmtransfer-claim-ivr-modernization-dfcx-version-change-active,
title = {Modernizing a DTMF IVR to conversational AI: source note ivr-modernization-dfcx-version-change-active},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/ivr-modernization-dfcx-version-change-active},
note = {Source note ivr-modernization-dfcx-version-change-active, checked 2026-09-30}
}