Source note · Modernizing a DTMF IVR to conversational AI
Google's voice agent design guidance recommends repeating the original question unchanged on a first no-input, and rephrasing the question concisely on a first no-match, with more effort shown on the second occurrence.
Checked 2026-09-30
- Vendor
- Product
- Dialogflow CX (Conversational Agents)
- Subsystem
- conversation-design
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Voice agent design best practices (Dialogflow CX) — Google Cloud · tier 2 current vendor documentation · No-match error handling; No-input error handling
Cite this note
APA
WarmTransfer. (2026, September 30). Modernizing a DTMF IVR to conversational AI: source note ivr-modernization-dfcx-reprompt-pattern. WarmTransfer. https://warmtransfer.net/knowledge/claims/ivr-modernization-dfcx-reprompt-pattern
BibTeX
@misc{warmtransfer-claim-ivr-modernization-dfcx-reprompt-pattern,
title = {Modernizing a DTMF IVR to conversational AI: source note ivr-modernization-dfcx-reprompt-pattern},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/ivr-modernization-dfcx-reprompt-pattern},
note = {Source note ivr-modernization-dfcx-reprompt-pattern, checked 2026-09-30}
}