Source note · Modernizing a DTMF IVR to conversational AI
Dialogflow CX experiment metrics also include live agent handoff rate, callback rate, abandoned rate, session end rate, total no-match count, total turn count and average turn count, with callback and abandoned rates limited to telephony integrations.
Checked 2026-09-30
- Vendor
- Product
- Dialogflow CX (Conversational Agents)
- Subsystem
- experiments
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Experiments — Google Cloud · tier 2 current vendor documentation · Metrics table
Cite this note
APA
WarmTransfer. (2026, September 30). Modernizing a DTMF IVR to conversational AI: source note ivr-modernization-dfcx-experiment-metrics. WarmTransfer. https://warmtransfer.net/knowledge/claims/ivr-modernization-dfcx-experiment-metrics
BibTeX
@misc{warmtransfer-claim-ivr-modernization-dfcx-experiment-metrics,
title = {Modernizing a DTMF IVR to conversational AI: source note ivr-modernization-dfcx-experiment-metrics},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/ivr-modernization-dfcx-experiment-metrics},
note = {Source note ivr-modernization-dfcx-experiment-metrics, checked 2026-09-30}
}