Source note · Modernizing a DTMF IVR to conversational AI
In Dialogflow CX experiments the Contained metric is the count of sessions that reached END_SESSION without triggering live agent handoff, callback or abandonment, and it is available only to agents using a telephony integration.
Checked 2026-09-30
Count of sessions that reached END_SESSION without triggering other metrics below
- Vendor
- Product
- Dialogflow CX (Conversational Agents)
- Subsystem
- experiments
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Experiments — Google Cloud · tier 2 current vendor documentation · Metrics table, row 'Contained'
Cite this note
APA
WarmTransfer. (2026, September 30). Modernizing a DTMF IVR to conversational AI: source note ivr-modernization-dfcx-contained-definition. WarmTransfer. https://warmtransfer.net/knowledge/claims/ivr-modernization-dfcx-contained-definition
BibTeX
@misc{warmtransfer-claim-ivr-modernization-dfcx-contained-definition,
title = {Modernizing a DTMF IVR to conversational AI: source note ivr-modernization-dfcx-contained-definition},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/ivr-modernization-dfcx-contained-definition},
note = {Source note ivr-modernization-dfcx-contained-definition, checked 2026-09-30}
}