Source note · Modernizing a DTMF IVR to conversational AI
In Copilot Studio basic voice agents the agent-level silence detection timeout defaults to No silence timeout, meaning the agent waits indefinitely for input, and the default fallback action after silence reprompts on a Question node is Hang up, with Escalate available as an alternative.
Checked 2026-09-30
- Vendor
- Microsoft
- Product
- Copilot Studio basic voice agents
- Subsystem
- silence-detection
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Configure basic voice agents — Microsoft · tier 2 current vendor documentation · Agent-level settings table, row 'Silence detection timeout'; Configure silence detection and timeouts, step 6 'Fallback action'
Cite this note
APA
WarmTransfer. (2026, September 30). Modernizing a DTMF IVR to conversational AI: source note ivr-modernization-copilot-silence-defaults. WarmTransfer. https://warmtransfer.net/knowledge/claims/ivr-modernization-copilot-silence-defaults
BibTeX
@misc{warmtransfer-claim-ivr-modernization-copilot-silence-defaults,
title = {Modernizing a DTMF IVR to conversational AI: source note ivr-modernization-copilot-silence-defaults},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/ivr-modernization-copilot-silence-defaults},
note = {Source note ivr-modernization-copilot-silence-defaults, checked 2026-09-30}
}