Source note · Modernizing a DTMF IVR to conversational AI
Microsoft warns that turning off Enable voice on a Copilot Studio agent whose Telephony channel is enabled can break the agent because all DTMF triggers are automatically disabled, and that the change takes effect only when the agent is published.
Checked 2026-09-30
- Vendor
- Microsoft
- Product
- Copilot Studio basic voice agents
- Subsystem
- voice-enablement
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Configure basic voice agents — Microsoft · tier 2 current vendor documentation · Turn on basic voice > Turn off optimization for voice (Important note and last bullet)
Cite this note
APA
WarmTransfer. (2026, September 30). Modernizing a DTMF IVR to conversational AI: source note ivr-modernization-copilot-disable-voice-breaks. WarmTransfer. https://warmtransfer.net/knowledge/claims/ivr-modernization-copilot-disable-voice-breaks
BibTeX
@misc{warmtransfer-claim-ivr-modernization-copilot-disable-voice-breaks,
title = {Modernizing a DTMF IVR to conversational AI: source note ivr-modernization-copilot-disable-voice-breaks},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/ivr-modernization-copilot-disable-voice-breaks},
note = {Source note ivr-modernization-copilot-disable-voice-breaks, checked 2026-09-30}
}