Source note · Modernizing a DTMF IVR to conversational AI
Amazon Connect's Get customer input block can branch on a Lex sentiment score before the Lex intent; the score reflects only the customer's last utterance, and when both negative and positive thresholds are set the negative one is evaluated first.
Checked 2026-09-30
- Vendor
- Amazon Web Services
- Product
- Amazon Connect
- Subsystem
- lex-integration
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Flow block in Connect Customer: Get customer input — Amazon Web Services · tier 2 current vendor documentation · Configure for Amazon Lex input > Intents > Use sentiment override
Cite this note
APA
WarmTransfer. (2026, September 30). Modernizing a DTMF IVR to conversational AI: source note ivr-modernization-connect-sentiment-override. WarmTransfer. https://warmtransfer.net/knowledge/claims/ivr-modernization-connect-sentiment-override
BibTeX
@misc{warmtransfer-claim-ivr-modernization-connect-sentiment-override,
title = {Modernizing a DTMF IVR to conversational AI: source note ivr-modernization-connect-sentiment-override},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/ivr-modernization-connect-sentiment-override},
note = {Source note ivr-modernization-connect-sentiment-override, checked 2026-09-30}
}