Source note · Modernizing a DTMF IVR to conversational AI
The Amazon Connect admin guide states that the Lex Max Speech Duration (x-amz-lex:audio:max-length-ms) defaults to 12000 milliseconds, with a maximum of 55000 milliseconds, and that a higher value routes the contact down the Error branch.
disputed · Checked 2026-09-30
- Vendor
- Amazon Web Services
- Product
- Amazon Connect
- Subsystem
- lex-integration
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Status
- disputed
- Checked
- 2026-09-30
Sources
- Flow block in Connect Customer: Get customer input — Amazon Web Services · tier 2 current vendor documentation · Configure for Amazon Lex input > Configurable time-outs for voice input > Amazon Lex tab > Max Speech Duration
Cite this note
APA
WarmTransfer. (2026, September 30). Modernizing a DTMF IVR to conversational AI: source note ivr-modernization-connect-max-speech-12000. WarmTransfer. https://warmtransfer.net/knowledge/claims/ivr-modernization-connect-max-speech-12000
BibTeX
@misc{warmtransfer-claim-ivr-modernization-connect-max-speech-12000,
title = {Modernizing a DTMF IVR to conversational AI: source note ivr-modernization-connect-max-speech-12000},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/ivr-modernization-connect-max-speech-12000},
note = {Source note ivr-modernization-connect-max-speech-12000, checked 2026-09-30}
}