Source note · Modernizing a DTMF IVR to conversational AI
The Amazon Connect Get customer input block in DTMF mode accepts only a single digit (0-9) or the characters # and *; multi-digit entry is not supported and the documentation directs multi-digit collection to the Store customer input block.
Checked 2026-09-30
This block accepts only individual digits (0-9) and the special characters # and *. Multi-digit entries are not supported.
- Vendor
- Amazon Web Services
- Product
- Amazon Connect
- Subsystem
- flow-blocks
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Flow block in Connect Customer: Get customer input — Amazon Web Services · tier 2 current vendor documentation · Description
Cite this note
APA
WarmTransfer. (2026, September 30). Modernizing a DTMF IVR to conversational AI: source note ivr-modernization-connect-gci-single-digit. WarmTransfer. https://warmtransfer.net/knowledge/claims/ivr-modernization-connect-gci-single-digit
BibTeX
@misc{warmtransfer-claim-ivr-modernization-connect-gci-single-digit,
title = {Modernizing a DTMF IVR to conversational AI: source note ivr-modernization-connect-gci-single-digit},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/ivr-modernization-connect-gci-single-digit},
note = {Source note ivr-modernization-connect-gci-single-digit, checked 2026-09-30}
}