Source note · Modernizing a DTMF IVR to conversational AI
Amazon Connect's Get customer input block exposes Timeout, Default and Error branches: Timeout when no input arrives in time, Default when input matches no DTMF condition or configured Lex intent, and Error when the block errors or a Lex intent is not fulfilled.
Checked 2026-09-30
- Vendor
- Amazon Web Services
- Product
- Amazon Connect
- Subsystem
- flow-blocks
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Flow block in Connect Customer: Get customer input — Amazon Web Services · tier 2 current vendor documentation · How to configure this block > Flow block branches
Cite this note
APA
WarmTransfer. (2026, September 30). Modernizing a DTMF IVR to conversational AI: source note ivr-modernization-connect-gci-branches. WarmTransfer. https://warmtransfer.net/knowledge/claims/ivr-modernization-connect-gci-branches
BibTeX
@misc{warmtransfer-claim-ivr-modernization-connect-gci-branches,
title = {Modernizing a DTMF IVR to conversational AI: source note ivr-modernization-connect-gci-branches},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/ivr-modernization-connect-gci-branches},
note = {Source note ivr-modernization-connect-gci-branches, checked 2026-09-30}
}