Source note · Modernizing a DTMF IVR to conversational AI
AWS documents that when a caller enters DTMF quickly across a Transfer to flow boundary between a Get customer input block and a Store customer input block in the next flow, some digits may be dropped because of setup time between flows.
Checked 2026-09-30
- Vendor
- Amazon Web Services
- Product
- Amazon Connect
- Subsystem
- flow-blocks
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Flow block in Connect Customer: Get customer input — Amazon Web Services · tier 2 current vendor documentation · Error scenarios
Cite this note
APA
WarmTransfer. (2026, September 30). Modernizing a DTMF IVR to conversational AI: source note ivr-modernization-connect-cross-flow-digit-drop. WarmTransfer. https://warmtransfer.net/knowledge/claims/ivr-modernization-connect-cross-flow-digit-drop
BibTeX
@misc{warmtransfer-claim-ivr-modernization-connect-cross-flow-digit-drop,
title = {Modernizing a DTMF IVR to conversational AI: source note ivr-modernization-connect-cross-flow-digit-drop},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/ivr-modernization-connect-cross-flow-digit-drop},
note = {Source note ivr-modernization-connect-cross-flow-digit-drop, checked 2026-09-30}
}