Source note · IVR design practices
Microsoft advises stating the service before the key (For Sales press 1) rather than the key before the service (Press 1 for Sales).
Checked 2026-09-25
- Vendor
- Microsoft
- Product
- Teams Phone auto attendant
- Subsystem
- prompt wording
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-25
- Checked
- 2026-09-25
Sources
- Design - Call flows for voice applications - Microsoft Teams — Microsoft · tier 2 current vendor documentation · Call routing best practices, bullet 6
Cite this note
APA
WarmTransfer. (2026, September 25). IVR design practices: source note ivr-design-practices-teams-service-first-wording. WarmTransfer. https://warmtransfer.net/knowledge/claims/ivr-design-practices-teams-service-first-wording
BibTeX
@misc{warmtransfer-claim-ivr-design-practices-teams-service-first-wording,
title = {IVR design practices: source note ivr-design-practices-teams-service-first-wording},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/ivr-design-practices-teams-service-first-wording},
note = {Source note ivr-design-practices-teams-service-first-wording, checked 2026-09-25}
}