Source note · IVR design practices
Microsoft's call routing best practices say to keep auto attendant menus to five or fewer items because callers have trouble remembering more, and to use nested auto attendants when more options are needed.
Checked 2026-09-25
Keep the list of menu items to five or fewer.
- Vendor
- Microsoft
- Product
- Teams Phone auto attendant
- Subsystem
- menu design
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-25
- Checked
- 2026-09-25
Sources
- Design - Call flows for voice applications - Microsoft Teams — Microsoft · tier 2 current vendor documentation · Call routing best practices, bullet 5
Cite this note
APA
WarmTransfer. (2026, September 25). IVR design practices: source note ivr-design-practices-teams-menu-five-or-fewer. WarmTransfer. https://warmtransfer.net/knowledge/claims/ivr-design-practices-teams-menu-five-or-fewer
BibTeX
@misc{warmtransfer-claim-ivr-design-practices-teams-menu-five-or-fewer,
title = {IVR design practices: source note ivr-design-practices-teams-menu-five-or-fewer},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/ivr-design-practices-teams-menu-five-or-fewer},
note = {Source note ivr-design-practices-teams-menu-five-or-fewer, checked 2026-09-25}
}