Source note · IVR design practices
Microsoft suggests answering frequent basic-information requests such as business hours, location or website with recorded auto attendant messages.
Checked 2026-09-25
- Vendor
- Microsoft
- Product
- Teams Phone auto attendant
- Subsystem
- self-service
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-25
- Checked
- 2026-09-25
Sources
- Design - Call flows for voice applications - Microsoft Teams — Microsoft · tier 2 current vendor documentation · Call routing best practices, bullet 4
Cite this note
APA
WarmTransfer. (2026, September 25). IVR design practices: source note ivr-design-practices-teams-info-announcements. WarmTransfer. https://warmtransfer.net/knowledge/claims/ivr-design-practices-teams-info-announcements
BibTeX
@misc{warmtransfer-claim-ivr-design-practices-teams-info-announcements,
title = {IVR design practices: source note ivr-design-practices-teams-info-announcements},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/ivr-design-practices-teams-info-announcements},
note = {Source note ivr-design-practices-teams-info-announcements, checked 2026-09-25}
}