Source note · IVR design practices
The Teams call queue service level threshold can be set from 0 to 40 minutes (2,400 seconds), should be below the call timeout although this is not enforced, and service level metrics are not currently available in historical reporting.
Checked 2026-09-25
- Vendor
- Microsoft
- Product
- Teams Phone call queue
- Subsystem
- measurement
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-25
- Checked
- 2026-09-25
Sources
- Setup - Call Queue - Microsoft Teams — Microsoft · tier 2 current vendor documentation · Advanced setup > Step 1: General info > Set the Service level threshold (optional)
Cite this note
APA
WarmTransfer. (2026, September 25). IVR design practices: source note ivr-design-practices-teams-cq-service-level. WarmTransfer. https://warmtransfer.net/knowledge/claims/ivr-design-practices-teams-cq-service-level
BibTeX
@misc{warmtransfer-claim-ivr-design-practices-teams-cq-service-level,
title = {IVR design practices: source note ivr-design-practices-teams-cq-service-level},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/ivr-design-practices-teams-cq-service-level},
note = {Source note ivr-design-practices-teams-cq-service-level, checked 2026-09-25}
}