Source note · IVR design practices
A Teams call queue holds a default maximum of 50 waiting calls, configurable from 0 to 200 (at 0 the greeting cannot play), and its call timeout can be set from 0 seconds to 45 minutes.
Checked 2026-09-25
- Vendor
- Microsoft
- Product
- Teams Phone call queue
- Subsystem
- exception handling
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-25
- Checked
- 2026-09-25
Sources
- Setup - Call Queue - Microsoft Teams — Microsoft · tier 2 current vendor documentation · Advanced setup > Step 6: Exception handling > Overflow; Call timeout
Cite this note
APA
WarmTransfer. (2026, September 25). IVR design practices: source note ivr-design-practices-teams-cq-overflow-timeout. WarmTransfer. https://warmtransfer.net/knowledge/claims/ivr-design-practices-teams-cq-overflow-timeout
BibTeX
@misc{warmtransfer-claim-ivr-design-practices-teams-cq-overflow-timeout,
title = {IVR design practices: source note ivr-design-practices-teams-cq-overflow-timeout},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/ivr-design-practices-teams-cq-overflow-timeout},
note = {Source note ivr-design-practices-teams-cq-overflow-timeout, checked 2026-09-25}
}