Source note · IVR design practices
Teams call queues provide default music on hold that is free of royalties payable by the organisation; if a custom audio file is uploaded the organisation is responsible for clearing its rights.
Checked 2026-09-25
- Vendor
- Microsoft
- Product
- Teams Phone call queue
- Subsystem
- hold and queue messaging
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-25
- Checked
- 2026-09-25
Sources
- Setup - Call Queue - Microsoft Teams — Microsoft · tier 2 current vendor documentation · Advanced setup > Step 2: Greeting and music
Cite this note
APA
WarmTransfer. (2026, September 25). IVR design practices: source note ivr-design-practices-teams-cq-default-music. WarmTransfer. https://warmtransfer.net/knowledge/claims/ivr-design-practices-teams-cq-default-music
BibTeX
@misc{warmtransfer-claim-ivr-design-practices-teams-cq-default-music,
title = {IVR design practices: source note ivr-design-practices-teams-cq-default-music},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/ivr-design-practices-teams-cq-default-music},
note = {Source note ivr-design-practices-teams-cq-default-music, checked 2026-09-25}
}