Source note · IVR design practices
To be eligible for Teams call queue callback the caller's inbound number must be publicly dialable, nonpremium and in E.164 format, and the call must not be presenting to a representative; certain North American prefixes, including toll-free codes, are excluded.
Checked 2026-09-25
- Vendor
- Microsoft
- Product
- Teams Phone call queue
- Subsystem
- callback
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-25
- Checked
- 2026-09-25
Sources
- Setup - Call Queue - Microsoft Teams — Microsoft · tier 2 current vendor documentation · Advanced setup > Step 5: Callback (eligibility paragraph and North America Note table)
Cite this note
APA
WarmTransfer. (2026, September 25). IVR design practices: source note ivr-design-practices-teams-cq-callback-eligibility. WarmTransfer. https://warmtransfer.net/knowledge/claims/ivr-design-practices-teams-cq-callback-eligibility
BibTeX
@misc{warmtransfer-claim-ivr-design-practices-teams-cq-callback-eligibility,
title = {IVR design practices: source note ivr-design-practices-teams-cq-callback-eligibility},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/ivr-design-practices-teams-cq-callback-eligibility},
note = {Source note ivr-design-practices-teams-cq-callback-eligibility, checked 2026-09-25}
}