Source note · IVR design practices
Microsoft advises using terminology callers understand rather than internal names in menu prompts.
Checked 2026-09-25
- Vendor
- Microsoft
- Product
- Teams Phone auto attendant
- Subsystem
- prompt wording
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-25
- Checked
- 2026-09-25
Sources
- Design - Call flows for voice applications - Microsoft Teams — Microsoft · tier 2 current vendor documentation · Call routing best practices, bullet 7
Cite this note
APA
WarmTransfer. (2026, September 25). IVR design practices: source note ivr-design-practices-teams-caller-terminology. WarmTransfer. https://warmtransfer.net/knowledge/claims/ivr-design-practices-teams-caller-terminology
BibTeX
@misc{warmtransfer-claim-ivr-design-practices-teams-caller-terminology,
title = {IVR design practices: source note ivr-design-practices-teams-caller-terminology},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/ivr-design-practices-teams-caller-terminology},
note = {Source note ivr-design-practices-teams-caller-terminology, checked 2026-09-25}
}