Source note · IVR design practices
Microsoft advises against assigning service numbers directly to Teams call queues unless the queue is staffed 24/7, because call queues have no separate after-hours or holiday handling; the number should go on an auto attendant that redirects to the queue during business hours.
Checked 2026-09-25
- Vendor
- Microsoft
- Product
- Teams Phone call queue
- Subsystem
- call flow design
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-25
- Checked
- 2026-09-25
Sources
- Design - Call flows for voice applications - Microsoft Teams — Microsoft · tier 2 current vendor documentation · Call routing best practices, bullet 3
Cite this note
APA
WarmTransfer. (2026, September 25). IVR design practices: source note ivr-design-practices-teams-avoid-direct-queue-number. WarmTransfer. https://warmtransfer.net/knowledge/claims/ivr-design-practices-teams-avoid-direct-queue-number
BibTeX
@misc{warmtransfer-claim-ivr-design-practices-teams-avoid-direct-queue-number,
title = {IVR design practices: source note ivr-design-practices-teams-avoid-direct-queue-number},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/ivr-design-practices-teams-avoid-direct-queue-number},
note = {Source note ivr-design-practices-teams-avoid-direct-queue-number, checked 2026-09-25}
}