Source note · IVR design practices
A single call can make at most 25 transitions through Teams auto attendants and call queues and is disconnected after the 25th; returning to the same auto attendant's main menu after an announcement or a repeat option counts as a transition.
Checked 2026-09-25
- Vendor
- Microsoft
- Product
- Teams Phone auto attendant
- Subsystem
- loop protection
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-25
- Checked
- 2026-09-25
Sources
- Design - Call flows for voice applications - Microsoft Teams — Microsoft · tier 2 current vendor documentation · Call routing best practices > Important
Cite this note
APA
WarmTransfer. (2026, September 25). IVR design practices: source note ivr-design-practices-teams-25-transition-limit. WarmTransfer. https://warmtransfer.net/knowledge/claims/ivr-design-practices-teams-25-transition-limit
BibTeX
@misc{warmtransfer-claim-ivr-design-practices-teams-25-transition-limit,
title = {IVR design practices: source note ivr-design-practices-teams-25-transition-limit},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/ivr-design-practices-teams-25-transition-limit},
note = {Source note ivr-design-practices-teams-25-transition-limit, checked 2026-09-25}
}