Source note · IVR design practices
Copilot Studio conversations time out after 30 minutes of inactivity in general, but for agents published to the Telephony channel they time out 3 minutes after an End Conversation event.
Checked 2026-09-25
- Vendor
- Microsoft
- Product
- Copilot Studio
- Subsystem
- analytics sessions
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-25
- Checked
- 2026-09-25
Sources
- Monitor overview - Microsoft Copilot Studio — Microsoft · tier 2 current vendor documentation · Conversational sessions only
Cite this note
APA
WarmTransfer. (2026, September 25). IVR design practices: source note ivr-design-practices-cs-telephony-timeout. WarmTransfer. https://warmtransfer.net/knowledge/claims/ivr-design-practices-cs-telephony-timeout
BibTeX
@misc{warmtransfer-claim-ivr-design-practices-cs-telephony-timeout,
title = {IVR design practices: source note ivr-design-practices-cs-telephony-timeout},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/ivr-design-practices-cs-telephony-timeout},
note = {Source note ivr-design-practices-cs-telephony-timeout, checked 2026-09-25}
}