Source note · IVR design practices
Copilot Studio counts an engaged session as Abandoned when it times out after 30 minutes without reaching a resolved or escalated state.
Checked 2026-09-25
- Vendor
- Microsoft
- Product
- Copilot Studio
- Subsystem
- analytics
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-25
- Checked
- 2026-09-25
Sources
- Monitor conversational agents - Microsoft Copilot Studio — Microsoft · tier 2 current vendor documentation · Effectiveness > Conversation outcomes (Abandoned row)
Cite this note
APA
WarmTransfer. (2026, September 25). IVR design practices: source note ivr-design-practices-cs-abandoned-definition. WarmTransfer. https://warmtransfer.net/knowledge/claims/ivr-design-practices-cs-abandoned-definition
BibTeX
@misc{warmtransfer-claim-ivr-design-practices-cs-abandoned-definition,
title = {IVR design practices: source note ivr-design-practices-cs-abandoned-definition},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/ivr-design-practices-cs-abandoned-definition},
note = {Source note ivr-design-practices-cs-abandoned-definition, checked 2026-09-25}
}