Source note · IVR design practices
AWS warns that a simulated test contact that is not ended before transfer to a queue may reach a live agent, and recommends ending tests early or substituting dedicated test queues.
Checked 2026-09-25
- Vendor
- AWS
- Product
- Amazon Connect (Connect Customer)
- Subsystem
- testing
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-25
- Checked
- 2026-09-25
Sources
- Execute test cases - Connect Customer — Amazon Web Services · tier 2 current vendor documentation · Execute test cases > Agent Queue Interaction; Best practice to handle simulated contact in the agent queue
Cite this note
APA
WarmTransfer. (2026, September 25). IVR design practices: source note ivr-design-practices-aws-test-live-agent-risk. WarmTransfer. https://warmtransfer.net/knowledge/claims/ivr-design-practices-aws-test-live-agent-risk
BibTeX
@misc{warmtransfer-claim-ivr-design-practices-aws-test-live-agent-risk,
title = {IVR design practices: source note ivr-design-practices-aws-test-live-agent-risk},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/ivr-design-practices-aws-test-live-agent-risk},
note = {Source note ivr-design-practices-aws-test-live-agent-risk, checked 2026-09-25}
}