Source note · IVR design practices
For Amazon Lex voice input in Amazon Connect, the defaults are 12 seconds maximum speech duration (maximum allowed 55 seconds, above which the contact takes the Error branch), a 3-second start silence threshold and a 0.6-second end silence threshold.
Checked 2026-09-25
- Vendor
- AWS
- Product
- Amazon Connect (Connect Customer) with Amazon Lex
- Subsystem
- speech input timeouts
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-25
- Checked
- 2026-09-25
Sources
- Flow block in Connect Customer: Get customer input — Amazon Web Services · tier 2 current vendor documentation · Configure for Amazon Lex input > Configurable time-outs for voice input
Cite this note
APA
WarmTransfer. (2026, September 25). IVR design practices: source note ivr-design-practices-aws-lex-speech-timeouts. WarmTransfer. https://warmtransfer.net/knowledge/claims/ivr-design-practices-aws-lex-speech-timeouts
BibTeX
@misc{warmtransfer-claim-ivr-design-practices-aws-lex-speech-timeouts,
title = {IVR design practices: source note ivr-design-practices-aws-lex-speech-timeouts},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/ivr-design-practices-aws-lex-speech-timeouts},
note = {Source note ivr-design-practices-aws-lex-speech-timeouts, checked 2026-09-25}
}